Customer Experience News & Trends

3 ways to boost the power of your praise

Contact center managers can make praise more memorable with these hassle-free tactics.

Praise should always be more than saying  “good job!” Boost morale and build relationships with praise like this:

  • Acknowledge everyday efforts. Praise those little things that, left undone, would cause operations to unravel quickly.
  • Spread the word. After you deliver praise directly, tell colleagues or your boss. Indirect praise – what they say to the agent down the line – can be more powerful because it’s a reminder that you’re proud enough to brag.
  • Leave praise alone. Avoid adding a favor or criticism of something else to a conversation that starts with praise.

Subscribe Today

Get the latest customer experience news and insights delivered to your inbox.