Customer Experience News & Trends

3 steps to deal with annoying co-workers

There are some in every contact center: annoying co-workers. Here’s how to handle them with tact.

No need to turn the annoyance into a dispute. Instead:

  1. Focus on the immediate issue. Avoid personal attacks, such as “John, you always …” Say, “John, when you interrupt, others don’t get a chance to share their ideas.”
  2. Ask, don’t accuse. You might say, “Is there a reason you interrupt us?”
  3. Look for middle ground. Avoid ultimatums. Instead, offer a solution. Say, “This situation is a real problem for me. What can we do to make this better for both of us.”

Subscribe Today

Get the latest customer experience news and insights delivered to your inbox.