There are some in every contact center: annoying co-workers. Here’s how to handle them with tact.
No need to turn the annoyance into a dispute. Instead:
- Focus on the immediate issue. Avoid personal attacks, such as “John, you always …” Say, “John, when you interrupt, others don’t get a chance to share their ideas.”
- Ask, don’t accuse. You might say, “Is there a reason you interrupt us?”
- Look for middle ground. Avoid ultimatums. Instead, offer a solution. Say, “This situation is a real problem for me. What can we do to make this better for both of us.”
