Customer Experience News & Trends

10 most irritating phrases

Customers and colleagues alike don’t care for these phrases.

Oxford University researchers found that these cringe-worthy phrases clutter sentences and add little or no value to conversations. Many have grown out of business situations. Others are overused in casual conversations.

Either way, contact center agents and leaders want to avoid them so they continue to sound professional and confident.

The top 10 most irritating phrases:

  1. At the end of the day
  2. Fairly unique
  3. I personally
  4. At this moment in time
  5. With all due respect
  6. Absolutely
  7. It’s a nightmare
  8. Shouldn’t of
  9. 24/7
  10. It’s not rocket science

Subscribe Today

Get the latest customer experience news and insights delivered to your inbox.