The importance of analyzing KPIs when assessing the effectiveness and efficiency of call centers is obvious; however, not all KPIs are as reliable indicators of customer satisfaction as others. This book contains the list of KPIs ranked in order by effect on customer satisfaction. It will help you to understand which KPIs are more closely tied to customer satisfaction so you can prioritize your analysis of call center metrics accordingly. Download this eBook to get started today.
Customer Experience News & Trends
Contributors
Michele McGovern
Michele's a journalist with decades of experience working for local and national… MORE