4 powerful phrases for difficult conversation
You won’t always have the right words for customers. But if you have a few “power phrases” ready for potentially…Click to continue
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There are 4 types of customers: How to treat each one
Selling is similar to gambling in many ways. Success in both business and gambling requires good information, steely nerves, patience and the ability to stay cool.
16 Customer Service Week ideas to pull your celebration together
The customer experience, and everyone involved in making it happen, are all about to get their due. Are you ready to celebrate National Customer Service Week? We have ideas to pull it all together now.
23 of the best things to say to an angry customer
An upset customer has your ear, and now he expects you to respond. What you say (or write) will make or break the experience. Do you know what to do?
Category Articles
Customer Service
Why customers don’t ask for help when they should
Remember that last disaster a customer brought to you? If only he’d asked for help…
Communications
4 keys to consistent communication that keeps customers engaged
Customers get mixed messages – one from Sales, something different from Marketing and another from…
Sales
How customers have changed – and how you want to respond
The world recoiled from doing business in the midst of the coronavirus. Now you need…
New Research
Why good isn’t good enough – and how to get better
More than two-thirds of customers say their standards for the customer experience are higher than…
Customer Loyalty & Retention
Happy customers spread the word: Here’s how to help them do it
Almost 70% of customers who’ve had a positive customer experience would recommend you to others,…
Customer Experience
How to help your remote CX team excel
Whether your CX team is side-by-side and socially distanced or working remotely, you want them…
Social Media
COVID aftermath: 6 shifts in customer expectations
We’ve all changed since COVID-19. And research has just nailed down how customer expectations shifted…
Closing
Customer loyalty depends on the answers to these 6 questions
Customers have infinite options, so why should they continue to choose you?
