How to read customers accurately: Best practices
“Most people do not listen with the intent to understand; they listen with the intent to reply.” Click to continue
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16 Customer Service Week ideas to pull your celebration together
The customer experience, and everyone involved in making it happen, are all about to get their due. Are you ready to celebrate National Customer Service Week? We have ideas to pull it all together now.
Customers want more: 5 new expectations you must meet now
Customer expectations are rising faster than steroid use in Major League Baseball (MLB) – and companies are responding even slower than the MLB. Wait much longer to meet customers’ new expectations and your company may see its reputation tarnished, too.
11 ways to celebrate National Customer Service Week
You probably spend every week of the year touting the customer experience. Very soon, you get to celebrate it. Are you ready for National Customer Service Week?
Category Articles
Customer Service
8 fast and sincere ways to thank your customers
Customers give you their business throughout the year — and, yes, you probably thank them…
Communications
Do customers want a chat or a chatbot?
Customers like to chat with you and your chatbots, but what do they like more?
Sales
4 things ‘lucky’ salespeople do right
If you know a lucky salesperson, we’ll let you in on a secret: He’s not…
New Research
5 things customers hate about talking to you
Despite the hype that doing business online is easier than ever, customers still call. They…
Customer Loyalty & Retention
8 fast and sincere ways to thank your customers
Customers give you their business throughout the year — and, yes, you probably thank them…
Customer Experience
8 fast and sincere ways to thank your customers
Customers give you their business throughout the year — and, yes, you probably thank them…
Social Media
22 ways to add value to your social media experience
We write a lot about customers’ increasing appetite for social media. How can you possibly…
Closing
15 tips for creating successful negotiations
Preparation is the only aspect of negotiations over which you have complete control. If you’re…
