Customer Experience News & Trends

Top Story

7 deadly sins of customer service

Customers only need one reason to get upset and walk away. Unfortunately, businesses provide them with a lot of these…Click to continue

  • Industry Spotlight

    CDM Media

    CDM Media is a leading B2B technology marketing and media firm, producing C-level executive events all over the world. CDM Media specializes in technology summits and custom events for C-level executives from Fortune 1000 companies, together with major technology solution providers. These events are driven by industry, region, organizational role and current hot topics, enabling attending delegates to address current issues and trends, learn from one another, network and generate key takeaways. CDM Media is headquartered in Chicago, with a second office in Cardiff, U.K. To learn more, visit

  • Category Articles