To get the experience right, get training right first: 5 keys
You want to make the customer experience right every time. So you need all employees committed to it. But are…Click to continue
Top Story
Latest News
Popular Articles
16 Customer Service Week ideas to pull your celebration together
The customer experience, and everyone involved in making it happen, are all about to get their due. Are you ready to celebrate National Customer Service Week? We have ideas to pull it all together now.
Customers want more: 5 new expectations you must meet now
Customer expectations are rising faster than steroid use in Major League Baseball (MLB) – and companies are responding even slower than the MLB. Wait much longer to meet customers’ new expectations and your company may see its reputation tarnished, too.
11 ways to celebrate National Customer Service Week
You probably spend every week of the year touting the customer experience. Very soon, you get to celebrate it. Are you ready for National Customer Service Week?
Category Articles
Customer Service
4 bad habits Customer Service needs to kick
Most customer service operations are plagued by at least one bad habit that customers hate.…
Communications
4 bad habits Customer Service needs to kick
Most customer service operations are plagued by at least one bad habit that customers hate.…
Sales
The key to successful customer negotiations: SWOT
Performing a SWOT analysis (Strength, Weaknesses, Opportunities & Threats) before a negotiation can help lead to…
New Research
6 ways to control — or prevent — customer rage
Customers are angry because no one listens to their complaints. And research shows they’re mostly…
Customer Loyalty & Retention
Better customer feedback starts with this …
If you care about the customer experience, you probably love customer feedback. That’s great, but…
Customer Experience
4 bad habits Customer Service needs to kick
Most customer service operations are plagued by at least one bad habit that customers hate.…
Social Media
Creating an effective online experience for B2B customers
Most B2B companies aren’t giving customers the digital credit they deserve — and the customer…
