4 ways to find out what your customers want
Some businesses base their selling efforts on guesswork and intuition. But those who are the most successful develop in-depth knowledge about customers…Click to continue
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Customers want more: 5 new expectations you must meet now
Customer expectations are rising faster than steroid use in Major League Baseball (MLB) – and companies are responding even slower than the MLB. Wait much longer to meet customers’ new expectations and your company may see its reputation tarnished, too.
19 ways to sell more to existing customers
Customers are feeling pressure to get more done with less, so many of them are reducing the number of companies they do business with. At the same time, companies are urging their salespeople to increase sales to present customers.
22 things you should never say to customers
There are dozens of things you can say to customers that come across as condescending, flippant or tacky – things that will destroy the customer experience instantly. No matter how you communicate with customers, you want to avoid these words.
Category Articles
Customer Service
Customers don’t want to repeat themselves: 4 ways to improve your staff’s listening skills
Customers want to tell you what they need. But they don’t want to tell you…
Communications
Customers don’t want to repeat themselves: 4 ways to improve your staff’s listening skills
Customers want to tell you what they need. But they don’t want to tell you…
Sales
Ways to use persistence to regain lost customers
When people don’t have sufficient persistence, they take rejection personally. They become hesitant to get…
New Research
When customers want self-service — and when they don’t
If you’ve been pushing customers to self-service for most things — even if they seem…
Customer Loyalty & Retention
Ways to use persistence to regain lost customers
When people don’t have sufficient persistence, they take rejection personally. They become hesitant to get…
Customer Experience
Customers don’t want to repeat themselves: 4 ways to improve your staff’s listening skills
Customers want to tell you what they need. But they don’t want to tell you…
Social Media
Twitter and the customer experience: 7 best practices
Would anyone have guessed 10 years ago that a customer experience could be whittled down…
Closing
8 steps to closing any customer
Sales is not mystical or mysterious. It follows a logical progression.
