11 ways to show customers love and gratitude
There’s no time like now to show customers love and gratitude. Here are 11 ways to make it special. Any…Click to continue
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23 of the best things to say to an angry customer
An upset customer has your ear, and now he expects you to respond. What you say (or write) will make or break the experience. Do you know what to do?
There are 4 types of customers: How to treat each one
Selling is similar to gambling in many ways. Success in both business and gambling requires good information, steely nerves, patience and the ability to stay cool.
7 deadly customer service sins
Customers only need one reason to get upset and walk away. Unfortunately, businesses provide them with a lot of these reasons.
Category Articles
Customer Service
5 customer service lessons from the late Tony Hsieh
If you’ve been writing – and reading – about customer service as long as I…
Communications
How to deal with negative people
When you work with customers, you anticipate you’ll deal with a cranky one from time…
Sales
5 tips to build customer loyalty
Good salespeople and great service professionals are the key ingredients to customer loyalty. Here are…
New Research
Why good isn’t good enough – and how to get better
More than two-thirds of customers say their standards for the customer experience are higher than…
Customer Loyalty & Retention
5 ways to retain more customers in 2021
Customer experience professionals might be the most valuable players in their company’s success in 2021.…
Customer Experience
5 customer service lessons from the late Tony Hsieh
If you’ve been writing – and reading – about customer service as long as I…
Social Media
3 ways to create better content for customers
Customers can’t enjoy your experience until they decide to engage with your company. Great content…
Closing
Customer loyalty depends on the answers to these 6 questions
Customers have infinite options, so why should they continue to choose you?
