Customer Service Week alert! Time to plan, celebrate
Ready for National Customer Service Week? It’s almost here, and we have ideas you can use right now.Click to continue
Top Story
Latest News
Popular Articles
16 Customer Service Week ideas to pull your celebration together
The customer experience, and everyone involved in making it happen, are all about to get their due. Are you ready to celebrate National Customer Service Week? We have ideas to pull it all together now.
19 ways to sell more to existing customers
Customers are feeling pressure to get more done with less, so many of them are reducing the number of companies they do business with. At the same time, companies are urging their salespeople to increase sales to present customers.
The 11 best things to say to customers
Here’s the good news: For everything that can go wrong in a customer conversation, a whole lot more can go right.
Category Articles
Customer Service
5 tactics to improve customer service
Great customer service doesn’t have to come at great expense. In fact, it can be…
Communications
5 communication blunders with customers
A customer goes quiet – and you wonder, Was it something I said? There’s a…
Sales
9 skills customer service pros need to sell
Your service professionals – who probably have more contact with existing customers than salespeople –…
New Research
Apologize the right way – and customers will love you
You screwed up, and it’s time to apologize.
Customer Loyalty & Retention
10 commandments of customer loyalty
Everyone has experienced this at one time or another. What you thought was going to…
Customer Experience
5 tactics to improve customer service
Great customer service doesn’t have to come at great expense. In fact, it can be…
Social Media
Want more customers? Do this one thing
If you want more customers, don’t drop prices or even improve product quality. This is…
Closing
Customer loyalty depends on the answers to these 6 questions
Customers have infinite options, so why should they continue to choose you?
