4 things customers hate about service – and how you can be better
You work hard to deliver great customer experiences. Yet, most customers say service is getting worse. Here’s what they hate…Click to continue
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16 Customer Service Week ideas to pull your celebration together
The customer experience, and everyone involved in making it happen, are all about to get their due. Are you ready to celebrate National Customer Service Week? We have ideas to pull it all together now.
11 ways to celebrate National Customer Service Week
You probably spend every week of the year touting the customer experience. Very soon, you get to celebrate it. Are you ready for National Customer Service Week?
19 ways to sell more to existing customers
Customers are feeling pressure to get more done with less, so many of them are reducing the number of companies they do business with. At the same time, companies are urging their salespeople to increase sales to present customers.
Category Articles
Customer Service
4 ways to wow your customers
Do you go far enough to make the customer experience remarkable? These companies do.
Communications
6 ways service pros can help customers buy smarter
Customers can get more information than ever on their own about you and your products.…
Sales
5 tips for writing more effective sales messages
Some people who have no problem communicating with prospects face to face or on the…
New Research
6 ways service pros can help customers buy smarter
Customers can get more information than ever on their own about you and your products.…
Customer Loyalty & Retention
4 ways to wow your customers
Do you go far enough to make the customer experience remarkable? These companies do.
Customer Experience
4 ways to wow your customers
Do you go far enough to make the customer experience remarkable? These companies do.
Social Media
Twitter and the customer experience: 7 best practices
Would anyone have guessed 10 years ago that a customer experience could be whittled down…
Closing
Ways to tell stories that turn prospects into customers
Many sales presentations are boring, banal and inert. These offensive qualities are troublesome for today’s…
