Why – and when – personal touch matters most in the customer experience
If you want to make the customer experience better – and more profitable – talk to your customers. Click to continue
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19 ways to sell more to existing customers
Customers are feeling pressure to get more done with less, so many of them are reducing the number of companies they do business with. At the same time, companies are urging their salespeople to increase sales to present customers.
23 of the best things to say to an angry customer
An upset customer has your ear, and now he expects you to respond. What you say (or write) will make or break the experience. Do you know what to do?
Customers want more: 5 new expectations you must meet now
Customer expectations are rising faster than steroid use in Major League Baseball (MLB) – and companies are responding even slower than the MLB. Wait much longer to meet customers’ new expectations and your company may see its reputation tarnished, too.
Category Articles
Customer Service
Stop working so hard to gain customer loyalty: Average efforts are enough
Good news: Good service is good enough.
Communications
You have self-service, but do customers know how to help themselves?
Self-service is a powerful customer service tool – but it’s worthless if customers don’t know…
Sales
Customer loyalty depends on the answers to these 6 questions
Customers have infinite options, so why should they continue to choose you?
New Research
Why customers leave – and how you can prevent churn (infographic)
Customer loyalty is almost always at risk – possibly more than you ever imagined.
Customer Loyalty & Retention
Customer loyalty depends on the answers to these 6 questions
Customers have infinite options, so why should they continue to choose you?
Customer Experience
Customer loyalty depends on the answers to these 6 questions
Customers have infinite options, so why should they continue to choose you?
Social Media
Get chat right: 7 steps to better ‘conversations’
Chat used to be for bigger companies with bigger budgets and staff. Not anymore. Nearly…
Closing
Customer loyalty depends on the answers to these 6 questions
Customers have infinite options, so why should they continue to choose you?
