How to respond to customer comments – no matter what they say!
Customers have a lot to say – some good, some bad and some ugly. Are you prepared to respond? Click to continue
Top Story
Latest News
Popular Articles
19 ways to sell more to existing customers
Customers are feeling pressure to get more done with less, so many of them are reducing the number of companies they do business with. At the same time, companies are urging their salespeople to increase sales to present customers.
The 11 best things to say to customers
Here’s the good news: For everything that can go wrong in a customer conversation, a whole lot more can go right.
There are 4 types of customers: How to treat each one
Selling is similar to gambling in many ways. Success in both business and gambling requires good information, steely nerves, patience and the ability to stay cool.
Category Articles
Customer Service
Why good isn’t good enough – and how to get better
More than two-thirds of customers say their standards for the customer experience are higher than…
Communications
How to write better customer service email
Customers like email. But are yours worth reading?
Sales
9 skills customer service pros need to sell
Your service professionals – who probably have more contact with existing customers than salespeople –…
New Research
Why good isn’t good enough – and how to get better
More than two-thirds of customers say their standards for the customer experience are higher than…
Customer Loyalty & Retention
10 ways to thank customers for their business this year
If it weren’t for customers, you wouldn’t be in business. So it’s always a good…
Customer Experience
Top 10 customer experience stories of 2019
Gear up for the 2020 customer experience by seeing what worked best in 2019.
Social Media
How to combine email and social media for better customer experiences
Most companies use email and social media to connect with customers. Combine the two, and…
Closing
Customer loyalty depends on the answers to these 6 questions
Customers have infinite options, so why should they continue to choose you?
