The best – and worst – words to use with customers
Don’t say another word to customers until you read this: Researchers have found the best – and worst – language…Click to continue
Top Story
Latest News
Popular Articles
19 ways to sell more to existing customers
Customers are feeling pressure to get more done with less, so many of them are reducing the number of companies they do business with. At the same time, companies are urging their salespeople to increase sales to present customers.
Customers want more: 5 new expectations you must meet now
Customer expectations are rising faster than steroid use in Major League Baseball (MLB) – and companies are responding even slower than the MLB. Wait much longer to meet customers’ new expectations and your company may see its reputation tarnished, too.
23 of the best things to say to an angry customer
An upset customer has your ear, and now he expects you to respond. What you say (or write) will make or break the experience. Do you know what to do?
Category Articles
Customer Service
The state of service: What leaders do to fix inconsistencies
Sometimes front-line customer service pros are overwhelmed. Sometimes they’re under-whelmed. And that can make for…
Communications
6 ways service pros can help customers buy smarter
Customers can get more information than ever on their own about you and your products.…
Sales
5 tips for writing more effective sales messages
Some people who have no problem communicating with prospects face to face or on the…
New Research
The state of service: What leaders do to fix inconsistencies
Sometimes front-line customer service pros are overwhelmed. Sometimes they’re under-whelmed. And that can make for…
Customer Loyalty & Retention
4 ways to wow your customers
Do you go far enough to make the customer experience remarkable? These companies do.
Customer Experience
The state of service: What leaders do to fix inconsistencies
Sometimes front-line customer service pros are overwhelmed. Sometimes they’re under-whelmed. And that can make for…
Social Media
7 cool tips for social media customer service
If most of your customers were in one place, you’d probably be there, too –…
Closing
Ways to tell stories that turn prospects into customers
Many sales presentations are boring, banal and inert. These offensive qualities are troublesome for today’s…
