11 things you don’t say to customers
Use the wrong words once with customers, and you may not have the chance to help them again.Click to continue
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16 Customer Service Week ideas to pull your celebration together
The customer experience, and everyone involved in making it happen, are all about to get their due. Are you ready to celebrate National Customer Service Week? We have ideas to pull it all together now.
19 ways to sell more to existing customers
Customers are feeling pressure to get more done with less, so many of them are reducing the number of companies they do business with. At the same time, companies are urging their salespeople to increase sales to present customers.
Customers want more: 5 new expectations you must meet now
Customer expectations are rising faster than steroid use in Major League Baseball (MLB) – and companies are responding even slower than the MLB. Wait much longer to meet customers’ new expectations and your company may see its reputation tarnished, too.
Category Articles
Customer Service
Top 11 customer service tips that will never fail you
As much as customer service has evolved, some of the most basic practices are still…
Communications
Top 11 customer service tips that will never fail you
As much as customer service has evolved, some of the most basic practices are still…
Sales
5 tips for writing more effective sales messages
Some people who have no problem communicating with prospects face to face or on the…
New Research
16 unbelievable sacrifices your employees will make for 10% raise
When employees are happier, customers tend to be happier. And the key to employee happiness…
Customer Loyalty & Retention
Proven strategies to create long-term customer relationships, loyalty
Successful companies spend time with their customers beyond the initial purchasing transaction, providing value and building…
Customer Experience
5 ways to boost morale, performance in a contact center
The best customer service comes from people who are excited to work and happy to…
Social Media
Twitter and the customer experience: 7 best practices
Would anyone have guessed 10 years ago that a customer experience could be whittled down…
Closing
Ways to tell stories that turn prospects into customers
Many sales presentations are boring, banal and inert. These offensive qualities are troublesome for today’s…
