4 ways to build rapport with new customers
Anyone who touches the customer experience can drive loyalty with one powerful skill: rapport-building. Click to continue
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19 ways to sell more to existing customers
Customers are feeling pressure to get more done with less, so many of them are reducing the number of companies they do business with. At the same time, companies are urging their salespeople to increase sales to present customers.
The 11 best things to say to customers
Here’s the good news: For everything that can go wrong in a customer conversation, a whole lot more can go right.
There are 4 types of customers: How to treat each one
Selling is similar to gambling in many ways. Success in both business and gambling requires good information, steely nerves, patience and the ability to stay cool.
Category Articles
Customer Service
Happy Customer Service Week! 5 quick ideas to celebrate
Here’s how you can celebrate National Customer Service Week.
Communications
How to get more customer feedback
Can you do a good job if you only have a third of the information…
Sales
9 skills customer service pros need to sell
Your service professionals – who probably have more contact with existing customers than salespeople –…
New Research
Apologize the right way – and customers will love you
You screwed up, and it’s time to apologize.
Customer Loyalty & Retention
How to get more customer feedback
Can you do a good job if you only have a third of the information…
Customer Experience
3 keys to become a customer-centric company
Stop imagining and make it happen. “The problem often is none of us have the…
Social Media
Want more customers? Do this one thing
If you want more customers, don’t drop prices or even improve product quality. This is…
Closing
Customer loyalty depends on the answers to these 6 questions
Customers have infinite options, so why should they continue to choose you?
