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Customer expectations are rising faster than steroid use in Major League Baseball (MLB) – and companies are responding even slower than the MLB. Wait much longer to meet customers’ new expectations and your company may see its reputation tarnished, too.
The customer experience, and everyone involved in making it happen, are all about to get their due. Are you ready to celebrate National Customer Service Week? We have ideas to pull it all together now.
There are dozens of things you can say to customers that come across as condescending, flippant or tacky – things that will destroy the customer experience instantly. No matter how you communicate with customers, you want to avoid these words.
Customers only need one reason to get upset and walk away. Unfortunately, businesses provide them…
Every industry has its own terminology that generates jargon.
Stop! That’s the first thing you want to do when it becomes clear a customer’s…
When it’s time to improve the customer experience, ask questions before you take action. This…