How to deal with 4 types of difficult customers
Difficult customers – you struggle to love them, and you definitely can’t leave them. Here’s what you can do. Click to continue
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Popular Articles
19 ways to sell more to existing customers
Customers are feeling pressure to get more done with less, so many of them are reducing the number of companies they do business with. At the same time, companies are urging their salespeople to increase sales to present customers.
23 of the best things to say to an angry customer
An upset customer has your ear, and now he expects you to respond. What you say (or write) will make or break the experience. Do you know what to do?
7 writing skills you’ll need to please customers
Get ready to write! Customers will increasingly type, not call, in the coming years.
Category Articles
Customer Service
How Marketing and Service can improve the customer experience
Marketing and Service work at opposite ends of the most hands-on part of the customer…
Communications
AI is changing the customer experience: What you need to know
Customers expect a genuine experience. So what will Artificial Intelligence (AI) do to genuine customer…
Sales
Improve the customer experience to increase profits
Improve your customer experience and you can improve the bottom line.
New Research
Why customers leave – and how you can prevent churn (infographic)
Customer loyalty is almost always at risk – possibly more than you ever imagined.
Customer Loyalty & Retention
How 7 best-in-class companies win customer loyalty
Customer loyalty is the ticket to business success – and these seven companies have mastered…
Customer Experience
How Marketing and Service can improve the customer experience
Marketing and Service work at opposite ends of the most hands-on part of the customer…
Social Media
What will the 2019 customer experience look like? 11 predictions
Customers are fickle, and you can only wonder what they’ll want or do next. But…
Closing
Customer loyalty depends on the answers to these 6 questions
Customers have infinite options, so why should they continue to choose you?
