10 truths about dealing with difficult customers
The more you understand about difficult customers, the faster you’ll sell to them. Click to continue
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Category Articles
Customer Service
What customers really want – and how to deliver it
For everything you do to build relationships with customers, you’ll probably be surprised to see…
Communications
9 elements of winning sales presentations
You’re in front of your prospect and he or she is ready to listen to…
Sales
9 elements of winning sales presentations
You’re in front of your prospect and he or she is ready to listen to…
New Research
What customers really want – and how to deliver it
For everything you do to build relationships with customers, you’ll probably be surprised to see…
Customer Loyalty & Retention
5 ways your contact center can boost loyalty
You have more opportunities than ever to make customers happier. This is how your front-line service people…
Customer Experience
Plan your next customer experience initiative like a Navy operation – and see success
Before you lay out another customer experience initiative, ensure its success with help from an unlikely source:…
Social Media
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Social media is all the buzz in the customer experience world. But you’ll find there…
Closing
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