Top 3 things customers hate about service
If you want to improve the customer experience, focus on the three things customers say frustrate them most.Click to continue
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19 ways to sell more to existing customers
Customers are feeling pressure to get more done with less, so many of them are reducing the number of companies they do business with. At the same time, companies are urging their salespeople to increase sales to present customers.
23 of the best things to say to an angry customer
An upset customer has your ear, and now he expects you to respond. What you say (or write) will make or break the experience. Do you know what to do?
The 11 best things to say to customers
Here’s the good news: For everything that can go wrong in a customer conversation, a whole lot more can go right.
Category Articles
Customer Service
How to deal with 4 types of difficult customers
Difficult customers – you struggle to love them, and you definitely can’t leave them. Here’s…
Communications
AI is changing the customer experience: What you need to know
Customers expect a genuine experience. So what will Artificial Intelligence (AI) do to genuine customer…
Sales
9 skills customer service pros need to sell
Your service professionals – who probably have more contact with existing customers than salespeople –…
New Research
Apologize the right way – and customers will love you
You screwed up, and it’s time to apologize.
Customer Loyalty & Retention
How 7 best-in-class companies win customer loyalty
Customer loyalty is the ticket to business success – and these seven companies have mastered…
Customer Experience
How to deal with 4 types of difficult customers
Difficult customers – you struggle to love them, and you definitely can’t leave them. Here’s…
Social Media
Online reviews – the good, bad and illegal
Most customers look at online reviews before they buy these days. Positive reviews are good…
Closing
Customer loyalty depends on the answers to these 6 questions
Customers have infinite options, so why should they continue to choose you?
