How to give a good response to a bad customer review
You got a bad review. Whether it was a fair assessment of the customer’s experience or not, you need to…Click to continue
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The 11 best things to say to customers
Here’s the good news: For everything that can go wrong in a customer conversation, a whole lot more can go right.
16 Customer Service Week ideas to pull your celebration together
The customer experience, and everyone involved in making it happen, are all about to get their due. Are you ready to celebrate National Customer Service Week? We have ideas to pull it all together now.
23 of the best things to say to an angry customer
An upset customer has your ear, and now he expects you to respond. What you say (or write) will make or break the experience. Do you know what to do?
Category Articles
Customer Service
Worst things you can say to customers post-pandemic
The coronavirus has disrupted enough as is. You don’t need a coronavirus faux pas to…
Communications
4 keys to consistent communication that keeps customers engaged
Customers get mixed messages – one from Sales, something different from Marketing and another from…
Sales
How customers have changed – and how you want to respond
The world recoiled from doing business in the midst of the coronavirus. Now you need…
New Research
Why good isn’t good enough – and how to get better
More than two-thirds of customers say their standards for the customer experience are higher than…
Customer Loyalty & Retention
Happy customers spread the word: Here’s how to help them do it
Almost 70% of customers who’ve had a positive customer experience would recommend you to others,…
Customer Experience
COVID aftermath: 6 shifts in customer expectations
We’ve all changed since COVID-19. And research has just nailed down how customer expectations shifted…
Social Media
COVID aftermath: 6 shifts in customer expectations
We’ve all changed since COVID-19. And research has just nailed down how customer expectations shifted…
Closing
Customer loyalty depends on the answers to these 6 questions
Customers have infinite options, so why should they continue to choose you?
