5 ways to show customers thankfulness
Whether 2020 hurt or helped you, customers are the linchpin that kept businesses running. So this could be the most…Click to continue
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There are 4 types of customers: How to treat each one
Selling is similar to gambling in many ways. Success in both business and gambling requires good information, steely nerves, patience and the ability to stay cool.
23 of the best things to say to an angry customer
An upset customer has your ear, and now he expects you to respond. What you say (or write) will make or break the experience. Do you know what to do?
The 11 best things to say to customers
Here’s the good news: For everything that can go wrong in a customer conversation, a whole lot more can go right.
Category Articles
Customer Service
Time to rock National Customer Service Week
Whether your customer experience professionals work on-site or remotely, it’s the time of year to…
Communications
4 keys to consistent communication that keeps customers engaged
Customers get mixed messages – one from Sales, something different from Marketing and another from…
Sales
5 tips to build customer loyalty
Good salespeople and great service professionals are the key ingredients to customer loyalty. Here are…
New Research
Why good isn’t good enough – and how to get better
More than two-thirds of customers say their standards for the customer experience are higher than…
Customer Loyalty & Retention
5 tips to build customer loyalty
Good salespeople and great service professionals are the key ingredients to customer loyalty. Here are…
Customer Experience
Time to rock National Customer Service Week
Whether your customer experience professionals work on-site or remotely, it’s the time of year to…
Social Media
How to give a good response to a bad customer review
You got a bad review. Whether it was a fair assessment of the customer’s experience…
Closing
Customer loyalty depends on the answers to these 6 questions
Customers have infinite options, so why should they continue to choose you?
