Customers’ patience with your communication has its limits. Here’s what takes them to the breaking point — that is the…Click to continue
Customer expectations are rising faster than steroid use in Major League Baseball (MLB) – and companies are responding even slower than the MLB. Wait much longer to meet customers’ new expectations and your company may see its reputation tarnished, too.
You need to persuade, comfort and even motivate customers every day you work with them. Choose the right words, and you can accomplish any of that and more.
There are dozens of things you can say to customers that come across as condescending, flippant or tacky – things that will destroy the customer experience instantly. No matter how you communicate with customers, you want to avoid these words.
Customers want better experiences all the time. But their expectations are still focused on three…
When you want customers to remember your message, should you be clever?
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Millennials will soon be the biggest buyers of everything under the sun. Whether you’re a…