What will the 2019 customer experience look like? 11 predictions
Customers are fickle, and you can only wonder what they’ll want or do next. But this might help you stay…Click to continue
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19 ways to sell more to existing customers
Customers are feeling pressure to get more done with less, so many of them are reducing the number of companies they do business with. At the same time, companies are urging their salespeople to increase sales to present customers.
Customers want more: 5 new expectations you must meet now
Customer expectations are rising faster than steroid use in Major League Baseball (MLB) – and companies are responding even slower than the MLB. Wait much longer to meet customers’ new expectations and your company may see its reputation tarnished, too.
23 of the best things to say to an angry customer
An upset customer has your ear, and now he expects you to respond. What you say (or write) will make or break the experience. Do you know what to do?
Category Articles
Customer Service
Why you get so many repeat calls – and how to hit more ‘one and done’
Why do so many customers contact you a second, third, fourth or more times? New…
Communications
6 ways service pros can help customers buy smarter
Customers can get more information than ever on their own about you and your products.…
Sales
5 tips for writing more effective sales messages
Some people who have no problem communicating with prospects face to face or on the…
New Research
The state of service: What leaders do to fix inconsistencies
Sometimes front-line customer service pros are overwhelmed. Sometimes they’re under-whelmed. And that can make for…
Customer Loyalty & Retention
How to put service at the heart of your business
Customer service makes a difference. So much so, that most leaders believe the customer experience…
Customer Experience
Why you get so many repeat calls – and how to hit more ‘one and done’
Why do so many customers contact you a second, third, fourth or more times? New…
Social Media
Get chat right: 7 steps to better ‘conversations’
Chat used to be for bigger companies with bigger budgets and staff. Not anymore. Nearly…
Closing
Ways to tell stories that turn prospects into customers
Many sales presentations are boring, banal and inert. These offensive qualities are troublesome for today’s…
