Words that make the customer experience better
The less customers have to do, the more satisfied they’ll be – and some words and actions can make every…Click to continue
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Popular Articles
19 ways to sell more to existing customers
Customers are feeling pressure to get more done with less, so many of them are reducing the number of companies they do business with. At the same time, companies are urging their salespeople to increase sales to present customers.
23 of the best things to say to an angry customer
An upset customer has your ear, and now he expects you to respond. What you say (or write) will make or break the experience. Do you know what to do?
How to manage customer expectations – even when they’re unreasonable
Customers often expect more than you can do. Fortunately, it’s possible to manage their expectations, deliver what you can and keep them happy.
Category Articles
Customer Service
The 6 most annoying customers – and how to tame each
Some customers are tougher than others – and here are six of the toughest.
Communications
4 ways to improve how you listen to (and help) customers
Listen better, help better. It seems easy, yet listening – truly listening – can be…
Sales
Improve the customer experience to increase profits
Improve your customer experience and you can improve the bottom line.
New Research
Why customers leave – and how you can prevent churn (infographic)
Customer loyalty is almost always at risk – possibly more than you ever imagined.
Customer Loyalty & Retention
Best ways to keep your customers loyal
Customers will dump you for a better deal – but only if you aren’t making…
Customer Experience
Best ways to keep your customers loyal
Customers will dump you for a better deal – but only if you aren’t making…
Social Media
What will the 2019 customer experience look like? 11 predictions
Customers are fickle, and you can only wonder what they’ll want or do next. But…
Closing
Customer loyalty depends on the answers to these 6 questions
Customers have infinite options, so why should they continue to choose you?
