Why customers don’t ask for help when they should
Remember that last disaster a customer brought to you? If only he’d asked for help sooner, you could’ve prevented it,…Click to continue
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There are 4 types of customers: How to treat each one
Selling is similar to gambling in many ways. Success in both business and gambling requires good information, steely nerves, patience and the ability to stay cool.
23 of the best things to say to an angry customer
An upset customer has your ear, and now he expects you to respond. What you say (or write) will make or break the experience. Do you know what to do?
The 11 best things to say to customers
Here’s the good news: For everything that can go wrong in a customer conversation, a whole lot more can go right.
Category Articles
Customer Service
Worst things you can say to customers post-pandemic
The coronavirus has disrupted enough as is. You don’t need a coronavirus faux pas to…
Communications
11 things you should never say to customers
The wrong words can derail a customer experience in a flash. To avoid the crash,…
Sales
9 skills customer service pros need to sell
Your service professionals – who probably have more contact with existing customers than salespeople –…
New Research
Why good isn’t good enough – and how to get better
More than two-thirds of customers say their standards for the customer experience are higher than…
Customer Loyalty & Retention
Happy customers spread the word: Here’s how to help them do it
Almost 70% of customers who’ve had a positive customer experience would recommend you to others,…
Customer Experience
Worst things you can say to customers post-pandemic
The coronavirus has disrupted enough as is. You don’t need a coronavirus faux pas to…
Social Media
How self-service fails customers – and 4 ways yours can deliver success
Most customers use self-service. But most of the time self-service fails them. Here’s why –…
Closing
Customer loyalty depends on the answers to these 6 questions
Customers have infinite options, so why should they continue to choose you?
