5 customers you need to fire
Most customers are great. Some are OK. A few are tolerable. And even fewer need to go. Here are the…Click to continue
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There are 4 types of customers: How to treat each one
Selling is similar to gambling in many ways. Success in both business and gambling requires good information, steely nerves, patience and the ability to stay cool.
The 11 best things to say to customers
Here’s the good news: For everything that can go wrong in a customer conversation, a whole lot more can go right.
19 ways to sell more to existing customers
Customers are feeling pressure to get more done with less, so many of them are reducing the number of companies they do business with. At the same time, companies are urging their salespeople to increase sales to present customers.
Category Articles
Customer Service
Why good isn’t good enough – and how to get better
More than two-thirds of customers say their standards for the customer experience are higher than…
Communications
11 things you should never say to customers
The wrong words can derail a customer experience in a flash. To avoid the crash,…
Sales
9 skills customer service pros need to sell
Your service professionals – who probably have more contact with existing customers than salespeople –…
New Research
Why good isn’t good enough – and how to get better
More than two-thirds of customers say their standards for the customer experience are higher than…
Customer Loyalty & Retention
5 ways to continually develop customer loyalty
In the war for customer loyalty, you can only win one battle at a time…
Customer Experience
5 ways to continually develop customer loyalty
In the war for customer loyalty, you can only win one battle at a time…
Social Media
How to combine email and social media for better customer experiences
Most companies use email and social media to connect with customers. Combine the two, and…
Closing
Customer loyalty depends on the answers to these 6 questions
Customers have infinite options, so why should they continue to choose you?
