4 ways to wow your customers
Do you go far enough to make the customer experience remarkable? These companies do.Click to continue
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Customers want more: 5 new expectations you must meet now
Customer expectations are rising faster than steroid use in Major League Baseball (MLB) – and companies are responding even slower than the MLB. Wait much longer to meet customers’ new expectations and your company may see its reputation tarnished, too.
19 ways to sell more to existing customers
Customers are feeling pressure to get more done with less, so many of them are reducing the number of companies they do business with. At the same time, companies are urging their salespeople to increase sales to present customers.
16 Customer Service Week ideas to pull your celebration together
The customer experience, and everyone involved in making it happen, are all about to get their due. Are you ready to celebrate National Customer Service Week? We have ideas to pull it all together now.
Category Articles
Customer Service
Hire people customers will love: 4 proven tactics
Good customers like your products and services. Better customers like your company. But the best,…
Communications
Hire people customers will love: 4 proven tactics
Good customers like your products and services. Better customers like your company. But the best,…
Sales
Why your salespeople need a kick in the pants
“You may not realize it when it happens, but a kick in the pants may…
New Research
16 unbelievable sacrifices your employees will make for 10% raise
When employees are happier, customers tend to be happier. And the key to employee happiness…
Customer Loyalty & Retention
Proven strategies to create long-term customer relationships, loyalty
Successful companies spend time with their customers beyond the initial purchasing transaction, providing value and building…
Customer Experience
Hire people customers will love: 4 proven tactics
Good customers like your products and services. Better customers like your company. But the best,…
Social Media
Twitter and the customer experience: 7 best practices
Would anyone have guessed 10 years ago that a customer experience could be whittled down…
Closing
Solve customer problems and make more sales
The best salespeople don’t try to solve problems for customers. Instead, they solve problems with…
