4 reasons customers dump you – and how to prevent it
Customers are surrounded by options – even in the confines of their homes and home offices. But they’ll only dump…Click to continue
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An upset customer has your ear, and now he expects you to respond. What you say (or write) will make or break the experience. Do you know what to do?
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Category Articles
Customer Service
Time to rock National Customer Service Week
Whether your customer experience professionals work on-site or remotely, it’s the time of year to…
Communications
How to deal with negative people
When you work with customers, you anticipate you’ll deal with a cranky one from time…
Sales
5 tips to build customer loyalty
Good salespeople and great service professionals are the key ingredients to customer loyalty. Here are…
New Research
Why good isn’t good enough – and how to get better
More than two-thirds of customers say their standards for the customer experience are higher than…
Customer Loyalty & Retention
5 ways to show customers thankfulness
Whether 2020 hurt or helped you, customers are the linchpin that kept businesses running. So…
Customer Experience
5 ways to show customers thankfulness
Whether 2020 hurt or helped you, customers are the linchpin that kept businesses running. So…
Social Media
3 ways to create better content for customers
Customers can’t enjoy your experience until they decide to engage with your company. Great content…
Closing
Customer loyalty depends on the answers to these 6 questions
Customers have infinite options, so why should they continue to choose you?
