Are you ready for what customers want next?
Since the days soda machines and salad bars were invented, self-service has been embraced. But your customers want more than to…Click to continue
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Customers want more: 5 new expectations you must meet now
Customer expectations are rising faster than steroid use in Major League Baseball (MLB) – and companies are responding even slower than the MLB. Wait much longer to meet customers’ new expectations and your company may see its reputation tarnished, too.
22 things you should never say to customers
There are dozens of things you can say to customers that come across as condescending, flippant or tacky – things that will destroy the customer experience instantly. No matter how you communicate with customers, you want to avoid these words.
Sales training: 19 ways to sell more to existing customers
Customers are feeling pressure to get more done with less, so many of them are reducing the number of companies they do business with. At the same time, companies are urging their salespeople to increase sales to present customers.
Category Articles
Customer Service
5 intelligent ways to handle irate customers
Irate customers can trigger some angst in the people trying to help them. When those…
Communications
5 intelligent ways to handle irate customers
Irate customers can trigger some angst in the people trying to help them. When those…
Sales
Are you keeping up with the changing role of decision makers?
Your customers have experienced a fundamental shift in their responsibilities.
New Research
80% of customers want you to do this
About 80% of your customers are waiting for you to do something. Yet, many companies are…
Customer Loyalty & Retention
4 customer service sins that kill loyalty
Customer loyalty is easy to gain these days. But customers are fickle. So it’s even…
Customer Experience
5 intelligent ways to handle irate customers
Irate customers can trigger some angst in the people trying to help them. When those…
Social Media
Case study: How we divided and conquered social service
There’s a social media marriage that probably needs a separation. The two parties almost always…
Closing
15 tips for creating successful negotiations
Preparation is the only aspect of negotiations over which you have complete control. If you’re…
