11 things you should never say to customers
The wrong words can derail a customer experience in a flash. To avoid the crash, here are 13 things you…Click to continue
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19 ways to sell more to existing customers
Customers are feeling pressure to get more done with less, so many of them are reducing the number of companies they do business with. At the same time, companies are urging their salespeople to increase sales to present customers.
The 11 best things to say to customers
Here’s the good news: For everything that can go wrong in a customer conversation, a whole lot more can go right.
There are 4 types of customers: How to treat each one
Selling is similar to gambling in many ways. Success in both business and gambling requires good information, steely nerves, patience and the ability to stay cool.
Category Articles
Customer Service
Here’s proof customer service is most critical part of your company
Without great customer service, your company could sink! Scary, but research-proven true. Here’s what you…
Communications
How to write better customer service email
Customers like email. But are yours worth reading?
Sales
9 skills customer service pros need to sell
Your service professionals – who probably have more contact with existing customers than salespeople –…
New Research
Beyond NPS: How to find out what customers really think
If you’ve been using Net Promoter Score to gauge customer satisfaction, you might not be…
Customer Loyalty & Retention
How to get more customer feedback
Can you do a good job if you only have a third of the information…
Customer Experience
Here’s proof customer service is most critical part of your company
Without great customer service, your company could sink! Scary, but research-proven true. Here’s what you…
Social Media
How to combine email and social media for better customer experiences
Most companies use email and social media to connect with customers. Combine the two, and…
Closing
Customer loyalty depends on the answers to these 6 questions
Customers have infinite options, so why should they continue to choose you?
