Surprise! Here’s how customers want to communicate with you
Customers want to talk to you. Are you ready to have conversations where they want to have them? Click to continue
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19 ways to sell more to existing customers
Customers are feeling pressure to get more done with less, so many of them are reducing the number of companies they do business with. At the same time, companies are urging their salespeople to increase sales to present customers.
16 Customer Service Week ideas to pull your celebration together
The customer experience, and everyone involved in making it happen, are all about to get their due. Are you ready to celebrate National Customer Service Week? We have ideas to pull it all together now.
23 of the best things to say to an angry customer
An upset customer has your ear, and now he expects you to respond. What you say (or write) will make or break the experience. Do you know what to do?
Category Articles
Customer Service
Your crisis affects customers? Take these 3 steps quickly
Big or small, a crisis in your organization that affects customers needs fast action. Are…
Communications
AI is changing the customer experience: What you need to know
Customers expect a genuine experience. So what will Artificial Intelligence (AI) do to genuine customer…
Sales
9 skills customer service pros need to sell
Your service professionals – who probably have more contact with existing customers than salespeople –…
New Research
Apologize the right way – and customers will love you
You screwed up, and it’s time to apologize.
Customer Loyalty & Retention
10 commandments of customer loyalty
Everyone has experienced this at one time or another. What you thought was going to…
Customer Experience
10 commandments of customer loyalty
Everyone has experienced this at one time or another. What you thought was going to…
Social Media
Online reviews – the good, bad and illegal
Most customers look at online reviews before they buy these days. Positive reviews are good…
Closing
Customer loyalty depends on the answers to these 6 questions
Customers have infinite options, so why should they continue to choose you?
