4 reasons customers dump you – and how to prevent it
Customers are surrounded by options – even in the confines of their homes and home offices. But they’ll only dump…Click to continue
Customer Experience News & Trends
Customers are surrounded by options – even in the confines of their homes and home offices. But they’ll only dump…Click to continue
Selling is similar to gambling in many ways. Success in both business and gambling requires good information, steely nerves, patience and the ability to stay cool.
An upset customer has your ear, and now he expects you to respond. What you say (or write) will make or break the experience. Do you know what to do?
Here’s the good news: For everything that can go wrong in a customer conversation, a whole lot more can go right.
Whether your customer experience professionals work on-site or remotely, it’s the time of year to…
When you work with customers, you anticipate you’ll deal with a cranky one from time…
Good salespeople and great service professionals are the key ingredients to customer loyalty. Here are…
More than two-thirds of customers say their standards for the customer experience are higher than…
Whether 2020 hurt or helped you, customers are the linchpin that kept businesses running. So…
Whether 2020 hurt or helped you, customers are the linchpin that kept businesses running. So…
Customers can’t enjoy your experience until they decide to engage with your company. Great content…
Customers have infinite options, so why should they continue to choose you?
Michele's a journalist with decades of experience working for local and national… MORE
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