Top 11 customer service tips that will never fail you
As much as customer service has evolved, some of the most basic practices are still the most powerful.Click to continue
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Customers want more: 5 new expectations you must meet now
Customer expectations are rising faster than steroid use in Major League Baseball (MLB) – and companies are responding even slower than the MLB. Wait much longer to meet customers’ new expectations and your company may see its reputation tarnished, too.
22 things you should never say to customers
There are dozens of things you can say to customers that come across as condescending, flippant or tacky – things that will destroy the customer experience instantly. No matter how you communicate with customers, you want to avoid these words.
Sales training: 19 ways to sell more to existing customers
Customers are feeling pressure to get more done with less, so many of them are reducing the number of companies they do business with. At the same time, companies are urging their salespeople to increase sales to present customers.
Category Articles
Customer Service
Rage is on the rise: What should customer service pros do about it?
Rage is a rising occupational hazard for customer service professionals, according to new research. Here’s…
Communications
Rage is on the rise: What should customer service pros do about it?
Rage is a rising occupational hazard for customer service professionals, according to new research. Here’s…
Sales
Get better at listening to customers: 10 ways
The single biggest complaint of customers is that salespeople talk too much and don’t listen…
New Research
What customers really want – and how to deliver it
For everything you do to build relationships with customers, you’ll probably be surprised to see…
Customer Loyalty & Retention
3 must-haves for every customer experience
New initiatives, streamlined processes and rewards programs won’t impress customers if these smaller details aren’t…
Customer Experience
3 must-haves for every customer experience
New initiatives, streamlined processes and rewards programs won’t impress customers if these smaller details aren’t…
Social Media
Can you build loyalty when customers are only buying online?
It’s pretty easy for customers to “cheat” on you when you have a mostly anonymous…
Closing
15 tips for creating successful negotiations
Preparation is the only aspect of negotiations over which you have complete control. If you’re…
