How a 3-Martini lunch will improve the customer experience
We’re so focused on making things faster, cheaper and easier for customers that we might have thrown away some old-school…Click to continue
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Two complementary customer service social media presentations – FedEx and McDonalds are experts at delivering customer service through social media. And now they will share their insights with you. The presentations will help you boost customer retention and aid acquisition. To download the presentations head here. |
Popular Customer Experience Articles
10 words that set customers’ teeth on edge
Read the following list of words at your next meeting, and then tell your employees to remove them from their vocabularies forever. But don’t stop there. Review all of your sales and marketing literature and hit the “delete” key every …
11 statements you never want to make to customers
The right statements close sales and start building relationships with customers. But the wrong ones kill all that – and more. Here are 11 statements you should never make to customers or prospects: “I don’t agree with what you’re saying.” …
6 customer service mistakes that can (and did) destroy business
Great customer service will lift up any company. But poor service will drive it to the bowels of business hell even quicker. Some companies have historically and publicly struggled to recover from poor customer service decisions and mistakes. Some have …
Category Articles
Customer Service
Top 4 reasons the after-sale process fails
Some salespeople do a great job of selling – until the prospect buys. Then everything…
Communications
The power of compliments: 2 cases that have serious business impact
Never, ever hold back on dishing out a compliment to customers, colleagues or employees. Two…
Sales
Warning: Outgoing sales and marketing folks do NOT make the best hires
Yes, it goes against everything you thought a good hire should be, but extremely outgoing…
New Research
When live chat is most effective in the customer lifecycle
Live chat conversations can be used in nearly every step of the customer lifecycle – but…
Customer Loyalty & Retention
4 ways to win back customer love
OK, you screwed up and some customers are upset. All is not lost. You can…
Customer Experience
Top 4 reasons the after-sale process fails
Some salespeople do a great job of selling – until the prospect buys. Then everything…
Social Media
The value of a strong Facebook marketing program? $174.17 per fan
There’s something much more valuable than trying to increase sales via Facebook: improving the customer…
Closing
7 core beliefs of super closers
The difference between top and average salespeople is not their knowledge of closing secrets or…
