45% of customers will pay more if you can do this
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Customers want more: 5 new expectations you must meet now
Customer expectations are rising faster than steroid use in Major League Baseball (MLB) – and companies are responding even slower than the MLB. Wait much longer to meet customers’ new expectations and your company may see its reputation tarnished, too.
22 things you should never say to customers
There are dozens of things you can say to customers that come across as condescending, flippant or tacky – things that will destroy the customer experience instantly. No matter how you communicate with customers, you want to avoid these words.
16 Customer Service Week ideas to pull your celebration together
The customer experience, and everyone involved in making it happen, are all about to get their due. Are you ready to celebrate National Customer Service Week? We have ideas to pull it all together now.
Category Articles
Customer Service
Get 51% more purchases and visits, just by doing this …
You can never say “thank you” enough. New research proves it’s more powerful in the…
Communications
Get 51% more purchases and visits, just by doing this …
You can never say “thank you” enough. New research proves it’s more powerful in the…
Sales
5 customer presentation rules that lose sales
“Remain detached during the presentation,” “Visualize your audience sitting in their underwear,” and “Pretend that…
New Research
Get 51% more purchases and visits, just by doing this …
You can never say “thank you” enough. New research proves it’s more powerful in the…
Customer Loyalty & Retention
Get 51% more purchases and visits, just by doing this …
You can never say “thank you” enough. New research proves it’s more powerful in the…
Customer Experience
Get 51% more purchases and visits, just by doing this …
You can never say “thank you” enough. New research proves it’s more powerful in the…
Social Media
Can you build loyalty when customers are only buying online?
It’s pretty easy for customers to “cheat” on you when you have a mostly anonymous…
Closing
15 tips for creating successful negotiations
Preparation is the only aspect of negotiations over which you have complete control. If you’re…
