Top 11 customer service tips that will never fail you
As much as customer service has evolved, some of the most basic practices are still the most powerful.Click to continue
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Customers want more: 5 new expectations you must meet now
Customer expectations are rising faster than steroid use in Major League Baseball (MLB) – and companies are responding even slower than the MLB. Wait much longer to meet customers’ new expectations and your company may see its reputation tarnished, too.
19 ways to sell more to existing customers
Customers are feeling pressure to get more done with less, so many of them are reducing the number of companies they do business with. At the same time, companies are urging their salespeople to increase sales to present customers.
22 things you should never say to customers
There are dozens of things you can say to customers that come across as condescending, flippant or tacky – things that will destroy the customer experience instantly. No matter how you communicate with customers, you want to avoid these words.
Category Articles
Customer Service
What millennials really want — and 5 ways to deliver
Millennials have incredible buying power — and you can win their business and loyalty through…
Communications
16 unbelievable sacrifices your employees will make for 10% raise
When employees are happier, customers tend to be happier. And the key to employee happiness…
Sales
Solve customer problems and make more sales
The best salespeople don’t try to solve problems for customers. Instead, they solve problems with…
New Research
16 unbelievable sacrifices your employees will make for 10% raise
When employees are happier, customers tend to be happier. And the key to employee happiness…
Customer Loyalty & Retention
Proven strategies to create long-term customer relationships, loyalty
Successful companies spend time with their customers beyond the initial purchasing transaction, providing value and building…
Customer Experience
What millennials really want — and 5 ways to deliver
Millennials have incredible buying power — and you can win their business and loyalty through…
Social Media
Twitter and the customer experience: 7 best practices
Would anyone have guessed 10 years ago that a customer experience could be whittled down…
Closing
Solve customer problems and make more sales
The best salespeople don’t try to solve problems for customers. Instead, they solve problems with…
