3 ways to reset customer satisfaction after a mishap
You don’t have to look far or long to find a customer service mishap. But it’ll probably take longer to…Click to continue
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CDM Media is a leading B2B technology marketing and media firm, producing C-level executive events all over the world. CDM Media specializes in technology summits and custom events for C-level executives from Fortune 1000 companies, together with major technology solution providers. These events are driven by industry, region, organizational role and current hot topics, enabling attending delegates to address current issues and trends, learn from one another, network and generate key takeaways. CDM Media is headquartered in Chicago, with a second office in Cardiff, U.K. To learn more, visit www.cdmmedia.com.
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Category Articles
Customer Service
4 ways to turn Customer Service into a profit machine
If you want to see profits increase this year, focus on improving customer service. Here’s…
Communications
How empathy pays off
Empathy isn’t just a wishy-washy tool for customer service pros to use. Nowadays, empathy across…
Sales
8 mistakes that will cost you sales
Understanding what’s going on inside the customer’s head is more important than anything else you’re…
New Research
4 ways to turn Customer Service into a profit machine
If you want to see profits increase this year, focus on improving customer service. Here’s…
Customer Loyalty & Retention
Trash-talking customer loyalty: 5 ways to win it
Would customers talk trash in your defense? That’s the kind of loyalty sports teams get…
Customer Experience
5 customers you should probably dump … now
Some customers hinder business more than they help it. No experience will make them happy…
Social Media
3 great ways to handle customer complaints on Twitter
Few things travel faster than bad news — especially when Twitter is the mouthpiece. So…
Closing
7 qualities top closers can all say they have
Even though it’s impossible to replicate what makes a top salesperson perform at such a…
